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  • Writer's pictureMATTHEW NALLEY

Self-Service Kiosks for Hotels and Resorts: The Essential Features

When considering the introduction of self-service kiosks for a hotel or resort, it's important to recognize the diverse range of powerful features these machines can offer. If you're still on the fence about whether you should invest in a self-service kiosk, check out our article on the benefits of self-service kiosks for hotels and resorts. Let's take a closer look at some essential features of a world-class self-service kiosk.


1. Integrated Booking and Reservation Systems

Self-service kiosks can be integrated with the hotel's booking and reservation system, allowing guests to book rooms, spa appointments, or restaurant reservations without the need for human intervention.


2. Digital Key Dispensing

For hotels employing digital key technology, self-service kiosks can provide guests with their room keys, either by dispensing physical key cards or by issuing digital keys that can be used on smartphones.


3. Interactive Maps and Wayfinding

An interactive map feature can help guests navigate the hotel or resort, providing directions to rooms, restaurants, meeting rooms, pools, or other facilities.


4. Digital Concierge Services

A digital concierge can offer information about local attractions, transportation options, weather updates, and more.


5. Real-Time Feedback Collection

Self-service kiosks can facilitate real-time feedback collection from guests.


6. Payment Processing

Kiosks can be equipped with secure payment processing features, allowing guests to pay for their room, dining, spa services, or other amenities.


7. Mobile Device Integration

By integrating the self-service kiosks with mobile applications, hotels can offer a seamless experience with even more personalization and convenience.


By syncing the kiosk with a mobile app, guests can transition smoothly between using the kiosk and the app. This enables a seamless experience where guests can start a process on one platform and finish it on the other. For example, guests could initiate a check-in process on the app while en route to the hotel and complete it on the kiosk upon arrival.


Connecting the mobile app with the kiosk allows hotels to provide personalized experiences based on guest preferences stored in the app. When a guest logs in to the kiosk, their preferences can be instantly accessed to provide a tailored service, including room preferences, dietary needs, or favorite amenities.


This connection allows for enhanced data collection and analytics. The mobile app can track guest preferences and behaviors in a way that complements the data collected by the kiosk. This can help hotels to understand their guests better, improve their offerings, and personalize marketing efforts.


Read more about how to elevate the guest experience with the top features in a mobile app for hotels and resorts.


Connect on Self-Service Kiosks for Hotels and Resorts

Ready to explore the transformative potential of self-service kiosks for your hotel or resort? Don't hesitate to contact us. Together, we can design a solution that is tailored to the unique needs of your establishment.





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